At Opus IVS, we empower technicians with the advanced diagnostic support they need to quickly and confidently solve even the most complex vehicle issues. A recent case involving a BMW E65 from a workshop in Norway perfectly illustrates how our technical experts go above and beyond to help workshops tackle uncommon and challenging faults with precision.
At Opus IVS, we empower technicians with the advanced diagnostic support they need to quickly and confidently solve even the most complex vehicle issues. A recent case involving a BMW E65 from a workshop in Norway perfectly illustrates how our technical experts go above and beyond to help workshops tackle uncommon and challenging faults with precision.
The Challenge
A BMW E65 arrived at the workshop displaying fault code 507C – Parking gear incorrectly engaged. The vehicle’s park release function had failed, and despite extensive research through manufacturer forums and technical databases, the team could not find a definitive solution.
The frustration was compounded by the fact that the automatic transmission had already undergone a full rebuild, yet the issue persisted, leaving the workshop searching for answers.
The Solution
That’s when the workshop turned to Opus IVS for support. They were quickly connected with our BMW technical expert, Simon Tyrrell, who immediately began diagnosing the issue. Within minutes, Simon had gathered all the critical information, asked targeted diagnostic questions, and reviewed the vehicle’s repair history to pinpoint potential causes.
Just 30 minutes later, the customer received a detailed email identifying the root cause: a seized manual park lock release mechanism. Simon’s response also included step-by-step guidance on resolving the problem efficiently saving the workshop valuable time and effort.
The Result
“Simon demonstrated exceptional professionalism and technical expertise in identifying the root cause,” said the workshop technician.
“His accurate diagnosis and effective resolution of this uncommon issue reflect a deep understanding of BMW systems and transmission control logic. One phone call, a few questions, and 30 minutes later, I had the solution. A++!”
This rapid and accurate diagnosis not only resolved the issue but also reinforced the workshop’s confidence in tackling complex faults with Opus IVS support.
Why It Matters
Simon’s depth of knowledge and methodical approach exemplify the high standards of technical excellence that define Opus IVS. His ability to deliver fast, precise, and actionable solutions showcases the real-world value we bring to workshops every day.
At Opus IVS, we don’t just provide diagnostic tools we provide confidence, expertise, and partnership. Our mission is to ensure every technician has the support they need to succeed, no matter how challenging the fault.